TTC Mobile Limited Recruitment

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery.

Aside our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented trainings programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008). In 2010, we were selected as training partner to the federal government’s Presidential Amnesty Program, which implementation commenced in November 2010; We completed this training project in 2011.

We are recruiting to fill the following positions below:

Title: Corporate Business Scheduler
Location: Lagos

Educational Qualifications & Functional Skills

Minimum Requirements: HND/B.sc, Any Discipline
Minimum Experience: 2 years’ experience in a contact center/front desk/customer service, and other similar roles

Work Experience:

Customer Relations, Sales, Marketing, Human Relations (any other Humanity disciplines) in Telecoms, ISP or Technical Services Company.
Familiarity with service order management systems and practices, e.g. ESFS, OTRS, Self-service portals.
Excellent computer literacy and telephone etique

Other Requirements:

Customer focus with a bias for championing customer issues.
Tech savvy.
Have a bias for action & result, not just effort.
Be Innovative.
Ability to optimize work processes.
Resilience.
Self-Development.
Ability to multitask, set priorities and manage time effectively.
Nimble Learning.
Good oral and written communication.
Team player with a great attitude.
Strong phone, verbal and writing communication skills along with active listening.
Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc.)

Salary
N100,000 – N150,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Corporate Business Scheduler” as the subject of the email.

Title: Service Fulfillment Technician
Location: Lagos

Responsibilities
Operation:

Supervises laying of cables directly in trenches or string it through conduits running through trenches
Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE &PVC Duct, Bridge Attachments, crossings (road, drainage,streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
Plans and schedules project timelines and milestones using appropriate tools.
Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
Inspects, approves and signs-off all implementation and as-built-drawings steps and documentation.
Optimizes backbone performance and losses by reducing extra cable joints.
Manages technical discussion and problem resolutions with vendor and contractor.
Submits all progress reports and documentation requirements of the retail business in the project implementation process.

Collaboration Supports the sales and marketing department to complete a sale by verifying infrastructural capability to fulfil customer service installation:

Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.

Work Plan and Processes:

Develops best fit work methodology to ensure that installations are done at minimal cost and that customer satisfaction is achieved.
Structures end to end development and delivery approach.

Drives continuous improvement to create efficiencies/ improve products/services:

Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

Customer Relationship Management:

Ensures provision of excellent customer service by identifying customer needs, handling customer concerns and fulfilling customer requests in a timely manner.

Customer Installation:

Coordinates customer installation process.

Educational Qualifications & Functional Skills

A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.

Salary
N200,000 – N300,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: vacancy@ttcmobileworld.com using “Service Fulfillment Technician” as the subject of the email.

HOT POSTS:

Title: OSP Supervisor – Maintenace
Location: Abuja

Requirements

Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
Capable of understanding fibre network architectures, designs & splice plans.
An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
Familiarity with the requirements of Health & Safety legislation in Nigeria.
Experience in civil works supervision & quality control.
Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
User experience for Visio/AutoCAD/GIS tools is desired.
Excellent communication skills.
Ability to solve complex problems in the shortest available time using honed analyticalskills.
Good interpersonal skills with customers, vendors, team members and local community.
At least 2 years in telecommunications industry, with experience in Fiber network deployments and outside plant maintenance.
Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Salary
N200,000 – N300,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: vacancy@ttcmobileworld.com using “OSP Maintenance” as the subject of the email.

Title: OSP Planning and Design Technician
Locations: Abuja & Lagos
Employment Type: Full-time

Jobs Details

Site Survey and Design Conduct Site surveys for study and planning of new FTTH deployment.
Team Lead, Planning and Design, Wireline
OSP Planning and Design Technician
Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
Preparation of BoM for FTTH OSP projects.
Preparation of High Level project scope description.
Preparation of fiber cabling plan and splice plans for FTTH projects.
Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
Planning and site selection of Central Offices (CO)
Design of Central Offices’ civil and fiber infrastructure.
Project Related Activities Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings. Conduct joint surveys with project team to resolve variation and change in scope issues.
Revise designs and BOMs and send in the documents for variation or scope change approval.
Accuracy of planning and design.
Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
Accuracy of Bill of Materials within tolerance limits.
The percentage of time site surveys are done within schedule without un-necessary re-visits.
Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead)
Accuracy of Fibre Splice Plans

Educational Qualifications & Functional Skills

HND in Electrical/Electronics/Computer Engineering/Computer Science, Information Systems. However, field experience for Non- science or engineering backgrounds can be considered.

Work Experience:

2 – 4 years of experience using CAD (Autocad, Visio) and Microsoft office software.
Excellent communication skill.
Analytical and problem solving skills.
Prioritizing work.
Generating & maintaining accurate records.
Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
Ability to use fibre tools e.g optical power metre, light source and OTDR.

Application Closing Date
20th February, 2025.

Method of Application
Interested and qualified candidates should send their CV to: vacancy@ttcmobileworld.com using the Job Title as the subject of the mail.

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