Lagoon Hospitals Recruitment (Medical/Tech/Admin Jobs)

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the following positions below:

Title: Customer Experience Officer
Location: Ikoyi, Lagos
Employment Type: Full Time

Job Description

This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors.
Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

Provide tailored support to individual customers while fulfilling their needs.
Schedule/Book patients to visit consultants.
Offer expert knowledge and recommendations on products and services.
Appropriate and timely patient admission.
Handle enquiries/telephone calls and messages professionally.
Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
Respond to customer inquiries, resolve issues promptly and professionally.
Achieve heightened levels of patient satisfaction/experience.
Other duties as assigned.

Key Result Areas / Performance Goals

Timely and efficient management of customers’ grievances
Error free registration of all categories of patients
Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies.

Job Qualifications

University Degree or Higher Diploma in Social sciences and Humanities.

Core Competencies:

Excellent communication skill
Working knowledge and process improvement and operations management.
Customer Service Orientation
Computer Literacy

Behavioral Competencies:

Pleasant disposition
Interpersonal and communication Skills.
Service oriented, courteous, team player.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Biomedical Engineer
Location: Ikoyi, Lagos
Employment Type: Full Time

Summary of Responsibilities

Testing, maintaining, and ensuring the safe use of clinical equipment at Lagoon Hospitals.
Managing schedules, budgets, contracts, and inventory for biomedical equipment.
Installing, testing, repairing, and providing technical support while documenting maintenance.
Ensuring consistent Oxygen gas availability.
Evaluating equipment safety and effectiveness, directing its operation, and training healthcare staff.
Conducting preventive maintenance, troubleshooting, and analyzing issues for seamless operations.
Collaborating with service providers, improving equipment performance, and managing supplies.
Preparing reports and maintaining a safe working environment in line with quality standards.

Job Qualifications

A Bachelor’s Degree or Higher Diploma in Biomedical Engineering
A minimum of 4 years’ experience in a related role.

Core Competencies:

Attention to details and problem-solving skills.
Good interpersonal and communication skills
Ability to handle stress and crisis situations.
Leadership and organizational skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Title: HMO Liaison Medical Officer
Location: Ikoyi, Lagos
Employment Type: Full Time

Job Description

This role is responsible for improving efficiency in delivering health care services to our HMO patients.

Job Responsibilities

Case Management.
Liaison with HMOs to obtain authorization.
Vetting of HMO patient bills.
Vetting HMO Medical reports.
Provide information to patients regarding HMO issues.
Maintain complete and accurate documentation of patients’ encounters.
Prompt incidence reporting and management of patients’ grievances.
Liaise with other medical and non-medical staff to ensure quality care is given to patients
Maintain confidentiality and impartiality in dealing with patients and colleagues alike.
Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.

Key Result Areas / Performance Goals

Number of missed diagnoses.
Patients Wait Time
Patient Follow up
Use of SOPS / adherence to quality standards and clinical practice guidelines.

Educational Qualifications

MBBS or its equivalent
Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
Valid medical practicing license.

Technical Competencies:

Triage
Basic Life Support skill
Case Management
Clinical acumen and Diagnostic skills.

Behavioral Competencies:

Empathetic
Diligent, Responsible, Honest and Reliable
Good interpersonal and communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Medical Officer
Location: Ikoyi, Lagos
Employment Type: Full Time

Job Description

This role is responsible for applying medical knowledge and skills in the diagnosis, disease prevention and treatment of patients

Job Responsibilities

To provide first point of contact care to patients, clerk all new cases including taking history, examining the patient and making a diagnosis/provisional diagnosis of illnesses and Injuries as soon as possible
To provide preventative care and acute care, as well as make referrals to specialists as the patients’ condition indicates and coordinate the participation of specialists in the patients’ treatment
To carry out procedures under supervision in line with medical privileges
Maintain complete and accurate documentation of patients’ encounters.
Prompt incidence reporting and management of patients’ grievances.
Provide health education and support to patients and their attendants
Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
Maintain confidentiality and impartiality
Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.
Other duties as assigned.

Key Result Areas / Performance Goals

Number of missed diagnoses.
Patients Wait Time
Patient Follow up
Use of SOPS / adherence to quality standards and clinical practice guidelines.

Educational Qualifications

MBBS or its equivalent
Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
Valid medical practicing license.

Technical Competencies:

Triage
Basic Life Support skill
Appropriate procedural skills (including intubation, resuscitation and invasive monitoring)
Clinical acumen and Diagnostic skills.

Behavioral Competencies:

Empathetic
Diligent, Responsible, Honest and Reliable
Good interpersonal and communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Quality Improvement Officer
Location: Lagos
Employment Type: Full Time

Summary

To coordinate the quality improvement activities and projects in Lagoon hospitals.

Role Responsibilities

Monitor and audit compliance with standard operating procedures and policies.
Collate and analyze hospital data relevant to the Hospitals Clinical Scorecard and Medical Process Assurance Audits.
Develop strategies under the direction of the Quality Manager to improve the quality of data obtained.
Support audit compliance with standard operating procedures and policies.
Participate in the development of Hospital policies and procedures.
Participate in developing, implementing, and maintaining mechanisms to track and evaluate the effectiveness of the quality assessment / performance improvement program.
Provide support towards preparation for regulatory surveys annually and JCI surveys every three years.
Function as a resource for staff training to ensure integration of hospital wide performance improvement initiatives.
Provide comprehensive orientation program for new employees as necessary and evidenced by the orientation schedules.
Participate in departmental quality improvement projects.
Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.

Key Result Areas/ Performance Goals:

Number of planned audits completed in resident facility.
Quality of data provided.
Number of quality improvement initiatives championed in resident facility.
Reporting within TAT

Job Qualifications

Bachelor’s Degree or equivalent in Health Sciences or related field.
Postgraduate degree in Public Administration / Public Health or Healthcare Administration will be an added advantage.
Professional Qualification: IASSC or ASQ Certifications – Yellow belt is desirable.
Certified Professional in Healthcare Quality® (CPHQ) is desirable
Experience (Dimension and No of years): 3 to 5 years’ experience interacting with quality indicators.
Knowledge of quality assurance is an advantage.
Expert level use of Electronic Medical Records (EMR).

Core Competencies:

Analytic and computer skills including use of statistical process control charts.
Knowledgeable and experienced in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects.
Ability to work collaboratively with physicians, staff, and external organizations.
Leadership and organizational skills
Strong communication and presentation skills, training/meeting facilitation skills a plus.
Ability to multitask.

Behavioral Competencies:

Empathetic, Ethical, Knowledge-Driven, Innovative and Accessible
Self-motivated
Ability to work efficiently within timelines.
Good interpersonal and communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: IT Systems Analyst
Location: Lagos
Employment Type: Full Time

Job Summary

The role holder would be responsible for providing process, functional and technical support for the implementation, development, support and maintenance of Enterprise Applications within Lagoon Hospitals.

Summary of Responsibilities

Provide support for other group IT deliverables and activities, infrastructure, and applications as assigned and directed.
Installing, configuring, and maintaining Microsoft Windows Server operating systems. Managing server hardware and software updates, patches, and service packs. Monitoring system performance, availability, and health.
Administering Active Directory (AD) environments, including creating and managing users, groups, organizational units (OUs), and Group Policy Objects (GPOs). Implementing and managing AD replication and site structures.
Designing, Configuring and implementing Local Area Network (LAN) Wide Area Network (WAN), and Virtual Private Network (VPN). Planning and designing Network.
Implement and manage network security protocols (firewalls, encryption, intrusion detection/prevention systems). Monitor for and respond to security breaches or threats. Ensure secure remote access solutions (VPNs, multi-factor authentication, etc.). ·
Provide technical support to end users regarding network-related issues. Troubleshoot and resolve connectivity issues on devices such as computers, printers, and mobile devices.
Configuring, Maintaining and troubleshooting Microsoft Exchange Server.

Key Result Areas

ERP/Enterprise Application Systems, analysis and design.
System Administrator in a Microsoft enterprise environment inclusive of Microsoft Windows Server 2008 experience.
Database administration and strong SQL based programming and advanced knowledge of at least five of the following:
- MS Networks
- Internet web browsers
- Intranet Environment Web Browsers Security Applications,
- Unix, Linux, Solaris, Operating Systems (Client and Servers)
- Systems Integration

Qualifications

Degree or Higher Diploma in Computer Science, Computer Engineering, Electrical Engineering.
Qualification in a related field will be considered.
Applicants should have 5-8 years of experience in same capacity.

Core Competencies:

Strongly written and verbal communication skills with great attention to details
Strong analytical, organizational and multi-tasking skills
Energetic, highly self-motivated and able to work efficiently and productively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Business Development Executive
Location: Victoria, Island, Lagos
Employment Type: Full-time

Summary of Responsibilities

Support the development of strategic business plans and development forecasts for new business opportunities.
Support the development and implementation of marketing, communication and product development plans to maximize volumes and increase opportunities for the hospital.
Collate and analyze insights from competitor strategies, price and service offerings & recommend strategies to retain/achieve market lead and increase market share.
Identify potential clients and follow through for buy-in to our services and product lines.
Set up, attend meetings and make presentations to prospective clients and buyers of our services.
Obtain marketing performance data with regards to changes within the marketplaces; undertake thorough analysis to ensure targets are met.
Provide analyst level support regarding preparation of proposals, bids and required documentation for sales purposes.
Manage multiple projects simultaneously and follow through on issues in a timely manner.

Qualifications

Business related qualification (bachelor’s degree/ Post graduate qualification) will be an advantage.
3-5 years in a core sales/marketing or business development function.
Previous experience in the healthcare industry will be an advantage.
Working knowledge in a corporate marketing section of an organization is an added advantage

Key Result Areas:

Demonstratable competence in sales and marketing of health care services.
Experience of using various digital/ electronic business tools.
Excellent written, oral communication and presentation skills.
Ability to identify and evaluate market trends, determine applicability and modify marketing strategies accordingly.
Above average proficiency in the use of Microsoft suite package.

Core Competencies:

Dedication to teamwork and leadership
Problem solving
Ability to interact with senior management
Effective oral and written communication skills
Excellent communication and Presentation skills
Negotiation skills
Marketing and brand promotion skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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