Tek Experts Recruitment

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Tek Experts Recruitment is now open for interested candidates. Read through this post to find all the available jobs at Tek Experts, the job details and application procedure. Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the following positions below:

Tek Experts Job Recruitment Details:

Title: Technical Support Engineer – Azure Identity
Req ID: 5039
Location: Victoria Island, Lagos
Employment Type: Full-time
Categories: Technical Support

Responsibilities

  • The Azure Identity team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. 
  • This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
  • You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will

  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Qualifications
In This Role:

  • Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • A Bachelor’s degree in IT-related discipline is preferred.
  • Certifications relevant to the product are an added advantage
  • Customer support experience (customer obsessed, innovative and result oriented)
  • Professional fluency in English is essential, both written and spoken.
  • Passion for solving complex technical issues.

This role is a good fit for you if:

  • You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
  • You love technology, understand it, and are adept at using it.
  • You’re proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • You’re customer-obsessed, take the initiative, and exceed expectations.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Title: FinTech Analyst
Req ID: 10797
Location: Victoria Island, Lagos
Employment Type: Full-time
Categories: Customer Support

Overview

  • We’re looking for a Fintech team member to serve as first point of contact for customer queries and issues.
  • You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat.
  • This role shares knowledge and collaboration with colleagues to continuously improve and help deliver exceptional customer service.

Responsibilities

  • A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings, and the Azure billing platform. 
  • A successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of customer support services
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty-specific
  • Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.

Qualifications

  • Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate
  • Familiarity with Azure and/or compete cloud products (Preferred)
  • Knowledge of Excel: Pivot tables, Filters & look-up function (Desired)
  • Demonstrable troubleshooting skills
  • Technical skills: Understanding of subscription management and billing platforms.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

HOT JOBS:

Title: Technical Support Advocate Stage 2 – Consumer
Req ID: 15163
Location: Victoria Island, Lagos
Employment Type: Full-time

Overview

  • We’re looking for a Technical Support Advocate 2 team member to serve as the first point of contact for customer queries.
  • You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat.
  • This role shares knowledge with colleagues to help deliver exceptional customer service and improve service levels.

Responsibilities

  • The MS Consumer team, also known as the Modern Life, Gaming and Customer Service (MLGCS) team, provides Tier 1 and Tier 2 customer experience service and technical support to Microsoft end users. You’ll learn top-tier Microsoft products including Office, Windows, Skype, and Teams, collaborating with your teammates as part of a cluster to support and learn from each other. Each cluster works together to provide a great customer support experience.

This Role Will

  • Serve as a single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues.
  • Assign appropriate severity level, category, priority, and team to escalated situations.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Collaborate and share guidance with technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher-level technical support as needed.
  • Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.
  • Mentor junior support engineers as needed.

Qualifications
MS Consumer is a good fit for you if:

  • You have customer service, technical support, or IT experience.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re a proactive, collaborative team player.
  • You’re able to adapt quickly as situations change.
  • You’re proficient in both written and oral English.

In This Role

  • 2 – 3 years of experience in customer service, customer support or related technical support roles and a good understanding of technology-based/customer support are required.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • Proficiency in both written and spoken English is required.
  • Higher-level education in a technology discipline or technical certifications preferred.
  • Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
  • Proficiency with IT and/or customer support hardware/software/operating systems required.
  • Customer obsession, initiative, and drive to exceed expectations required.
  • Creativity, adaptability, and strong problem-solving skills are required.
  • Ability to work independently but know when to collaborate required.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Title: Security Officer
Req ID: 15636
Location: Lagos
Employment Type: Full-time

Overview

  • We seek a Security Officer to surveil the premises and protect the staff, assets, and visitors. The security officer will also be responsible for implementing and monitoring policies and procedures to mitigate risk, maintain continuity of operations and provide safety and security for all employees and assets at the site.

Responsibilities

  • Execute security and emergency preparedness plans and procedures to reinforce the security of the building, staff, and assets
  • Patrolling premises regularly to maintain order and establish a presence
  • Assure physical security operations
  • Monitor entry and exit of personnel on designated control points, assuring client secure area policy
  • Submit reports of daily surveillance activity and important occurrences
  • Identify opportunities to improve and add value to the business through loss prevention, traffic control/visitor management and security awareness
  • Carry out daily inspections to ensure security protocols are met
  • Report any flaws in security technology systems promptly (access control system, video management system, visitor management system
  • Maintain and update record logs for all security events
  • Ensure that facilities meet compliance standards and government regulations
  • Report any security deviation to the security lead on time

Qualifications

  • 5+ years experience in a similar role
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate
  • Experience in managing workplace safety and handling emergencies
  • Excellent communication and interpersonal skills
  • Extensive knowledge and understanding of security systems and law enforcement practices are essential
  • Excellent surveillance skills
  • Ability to deal with uncertainty.

Application Closing Date
Not Specified.

Method of Applications
Interested and qualified candidates should:
Click here to apply online

Title: Technical Support Engineer – M365
Req ID: 5038
Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

  • The M365 team supports online and cloud applications for M365 customers. 
  • As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution. Some cases will be transferred to a higher tier of support. 
  • Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This Role Will

  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Qualifications
The M365 Line of Business is a good fit for you if:

  • You love technology, understand it and are adept at using it.
  • You’re able to adapt quickly as situations change.
  • You’re empathetic and advocate for our customers.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re proficient in both written and oral English.

In This Role

  • Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • A Bachelor’s degree in IT-related discipline is preferred.
  • Certifications relevant to the product are an added advantage (M365 or Azure Fundamentals).
  • Customer support experience (customer obsessed, innovative and result oriented).
  • Professional fluency in English is essential, both written and spoken.
  • Passion for solving complex technical issues.

Application Closing Date
Not Specified.

Method of Applications for Tek Experts Recruitment 2025

Interested and qualified candidates should:
Click here to apply online


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